FAQ | Primo Furniture - A&D Furniture Store - Manassas, VA
Ordering & Availability
How do I place an order?
You can shop our full catalog online at https://www.primofurnituremanassas.com or visit us in person at 8279 Shoppers Sq, Manassas, VA 20111. Browse by room, brand, or style, add items to your cart, and check out securely online. You can also call us at (703) 420-2785 and our team will help you place your order over the phone.
Are the products on your website available in store?
Our online catalog reflects our full product offering. Most items are available for order and can be delivered directly to your home. Some items may also be on display in our showroom. If you want to see a specific piece in person before purchasing, give us a call and we'll let you know if it's currently on our floor.
Can I order by phone?
Yes. Call us at (703) 420-2785 during business hours and one of our team members will walk you through the ordering process.
Do you offer custom orders or special requests?
We carry a wide selection of furniture from trusted brands. While we don't offer fully custom-built pieces, many of our products are available in multiple configurations, colors, and sizes. Contact us to discuss what's available for the item you're interested in.
Delivery & Shipping
Do you deliver?
Yes. We offer local delivery within 40 miles of our Manassas store, with rates based on distance. For addresses over 40 miles away, select items ship directly from our supplier with free shipping nationwide (7–20 business days). Contact us at (703) 420-2785 for a delivery quote.
How long does delivery take?
Delivery timelines vary depending on whether the item is in stock or needs to be ordered from the manufacturer. In-stock items typically deliver within 1–2 weeks. Special orders may take 4–8 weeks. We'll provide you with an estimated delivery window at the time of purchase.
Do you offer white-glove delivery?
Yes. Our Delivery + Assembly service is available for an additional $100 per order. Our team will place your furniture in the room of your choice and assemble it. Standard delivery is a door delivery service and does not include assembly. See our Policies page for full rates.
Do you ship outside your local delivery area?
Local delivery is available within 40 miles of our Manassas store. For addresses over 40 miles away, select items ship directly from our supplier with free shipping nationwide (7–20 business days).
Financing & Payment
What financing options do you offer?
We offer flexible financing plans, including options with no interest if paid in full within the promotional period. Apply in store or ask our team about pre-qualification. See our Financing Options page for details and monthly payment examples.
What payment methods do you accept?
We accept major credit cards, Apple Pay, Google Pay, Shop Pay, and cash in store. Financing is also available for qualifying purchases.
Is there a minimum purchase for financing?
Minimum purchase requirements may apply depending on the financing promotion. Contact us for current financing offers and qualifications.
Returns & Exchanges
What is your return policy?
Eligible items may be returned within 30 days of delivery. Items must be new, unused, and in their original packaging, and a Return Merchandise Authorization (RMA) is required. A 30% restocking fee applies and return shipping is the customer’s responsibility. Final sale and special order items cannot be returned. See our full Refund Policy for details, or call us at (703) 420-2785.
What if my furniture arrives damaged?
Inspect all furniture carefully at the time of delivery. If you notice any damage, note it with the delivery team and contact us immediately. We will work with you and the manufacturer to arrange a repair, replacement, or credit.
Products & Brands
What brands do you carry?
We carry furniture from leading manufacturers. Our selection includes living room, bedroom, dining room, home office, outdoor, and mattress categories.
Do your products come with a warranty?
Most of our furniture is covered by the manufacturer's warranty, which varies by brand and product. Contact us for details or if you have a warranty claim.
Can I see your furniture in 3D before buying?
Many of our products feature 3D viewing capability, letting you see the piece from every angle right on your phone or computer. Look for the "3D Available" badge on product pages. On supported devices, you can even use augmented reality to visualize the furniture in your own room. Learn more on our 3D Experience page.
Store Information
What are your store hours?
For information on store hours, please refer to our contact page.
Where are you located?
8279 Shoppers Sq, Manassas, VA 20111. We're a family-owned store proudly serving the Manassas area.
How can I contact you?
Call us at (703) 420-2785 during business hours, email us at primofurniture20111@gmail.com, or visit our Contact Us page to send a message directly.
Last Updated: July 2026